Apple - Support Options (2024)

Comprehensive Support

Apple offers several resources designed to help you use your Appleproduct. When you need assistance, consult the manuals or electronicdocuments that came with your product. You can also use Apple'sinnovative onscreen help system. Theseresources are available to you 24 hours a day, 7 days a week.

Product Manuals

Your product manuals provide detailed instructions, organized sothat you can quickly and easily find the information you need. Theyalso provide pointers to online sources of information (such as Mac OSHelp) and electronic documents that can help you use your product. Wealso have a large selection of Apple product manuals in PDF (Acrobat)file format available for downloading at the ProductDocumentation Archive
Mac OS Help

Mac OS (operating system) Help provides onscreen assistance andstep-by-step instructions. When you have questions about how to useyour Apple product or how to keep it running smoothly, access Apple'sinnovative help system.
E-mail Mail List

Subscribe to Apple's official e-mail mailing list. These includelists for press releases, Information Alley with software updatenotification, Power Macintosh Bulletins, Apple Developer News, andApple Software Update locations.
Online Support

Apple's online support provides the most comprehensive supportinformation available from Apple. Apple online support inlcudessoftware updates and utilities, technical support and productinformation and is available 24 hours a day, 7 days a week.

Tech Exchange

Tech Exchange is your resource for product-specific information and feedback. When you post a technical issue, it is available to customers with Internet access worldwide. If you have an answer or a suggestion related to posts you read on the forum, we welcome and encourage your participation.
Basic Macintosh Troubleshooting

The Basic Macintosh Troubleshooting section of the Tech Exchange is designed to help you learn the basics of how to troubleshoot problems that you may encounter with your Macintosh. In addition, this section offers step-by-step procedures you should perform regularly to prevent problems and keep you Macintosh in top shape.
Tech Info Library

Apple's searchable support database, the Tech Info Library (TIL) containsmore than 19,000 easy-to-read technical articles available in topic anddiscussion format. The TIL includes articles on troubleshooting,technical specifications, product history, printer drivers, cables,configurations, diagrams and much more. This is the same data basethat Apple support specialists use to answer technical questions overthe telephone.For current as well as past product info at a glance, search ourAppleSpec database.
Software Updates

The Apple SoftwareUpdates site, which contains a complete collection of updates,utilities and full software installers.
Telephone Support (Australia)
Apple Products - Standard Telephone Support
Call 133 MAC (133 622) to obtain up-and-running support for the first 30-days you own your product.

Application Support
Call 133 MAC (133 622) to obtain software application Support for products such as QuickTime 3.

Apple Support Line
Call 133 MAC (133 622) After your standard support expires,Extend your telephone support with Apple Support Line, available ina flavour to suit you.

Mac OS X Support

Support Professional
Call 133 MAC (133 622) to subscribe for Priority industry strength support for helpdesk professionals

Automated Information
Visit Apple's Support Site.

Customer Relations (Australia)
Call 133 MAC (133 622) or Write:

    Apple Computer Australia
    Customer Care
    16 Rodborough Road
    Frenchs Forest NSW 2086
Other Support Resources
Apple Authorised Resellers and Service Providers

Apple Authorised Resellers can provide software support, guidance,and technical consulting services. Many resellers are also AppleAuthorized Service Providers and provide hardware repair services usinggenuine Apple service parts. For the name of an Apple AuthorizedReseller or Service Provider:
  • In Australia
    - https://www.apple.com.au/wheretobuy.html or 133 MAC (133 622)
Non-Apple Software

Apple support Apple and most Claris applications that may be bundledwith this product. Questions about other products should be directed tothe manufacturer of the product. Phone numbers for product assistanceare usually listed in the front of the manuals that accompany thoseproducts.
Disability Solutions

At Apple, we are committed to helping individuals with disabilitiesuse technology to increase their independence and personal productivity. Mac Access Passport (MAP) describes a wide variety of hardware andsoftware products that help make the Macintosh accessible to childrenand adults who live with disabilities. To learn more about Apple'sdisability resources:
  • https://www.apple.com/disability
Claris Software

If you have questions about Claris software, use the comprehensivesupport resources listed above. Or refer to the Up & Running TelephoneSupport and Value-Priced Service & Support information below.
Developer, Consultation & Training Resources
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Apple Developers and Consultants (AAPDA)

The Australasian Apple Programmers and Developers Association (AAPDA) offers useful information including developer programs, bug reporting and technical support.
Apple User Groups

Where ever you are, you'll find an Apple user group that shares your special interests. Composed of volunteers, most user groups hold monthly meetings, offering training courses, operate online bulletin boards, and maintain public domain software libraries for their members' use. To start an Apple user group or locate one near you:
  • https://www.apple.com.au/documents/macuser.html or 133 MAC (133 622)
Apple - Support Options (2024)

FAQs

Is the Apple device support exam hard? ›

To pass the exam, you need to study multiple Apple resources and gain hands-on experience supporting Apple devices. Depending on your background, technical expertise, and experience supporting Apple devices, it could take you 30 to 60 hours to prepare for this exam.

How do I recover my Apple security questions answers? ›

If you forget the answers to your security questions, you'll need a rescue email address to help you reset them.

What if there is not enough information to reset your Apple password? ›

Account recovery is a process designed to get you back into your Apple ID account when you don't have enough information to reset your password. For security reasons, it might take several days or longer before you can use your account again.

What is the passing score for the Apple Device support exam? ›

Exam Details

The exam contains 88 scored technical questions, and you have 120 minutes to complete them. The minimum passing score is 75 percent. Scores aren't rounded.

Is Apple certification worth it? ›

It really sets candidates apart when they apply for schools, jobs and prospective clients as an Apple Certified Associate. All in all, this is a significant competitive edge in the current job market. As this certification requires candidates to pass an iWork exam, it is nice and easy to attain.

How do I prepare for Apple device support exam? ›

Depending on your background, technical expertise, and experience supporting Apple devices, you may need 30 to 60 hours to prepare for the exam. To prepare for the exam, follow this approach: Become familiar with using iPhone, iPad, and Mac. Gain practical experience in supporting Apple devices in an organization.

What to do if you forgot security questions? ›

Check your email: Look for any emails from the website that may contain instructions on how to reset your password or recover your security question. Contact customer support: If you can't find any relevant information in your email, reach out to the website's customer support for assistance.

What can I do if I forgot my Apple ID password and security questions? ›

After setup, you can find the "Forgot password or don't have an Apple ID?" option in Settings: iPhone, iPad, or iPod touch: Go to the Settings app and tap Sign in to your iPhone. Then tap "Forgot password or don't have an Apple ID?" and follow the onscreen instructions.

What are the most common security questions? ›

Here are examples of some common security questions:
  • In what city were you born?
  • What is the name of your favorite pet?
  • What is your mother's maiden name?
  • What high school did you attend?
  • What was the name of your elementary school?
  • What was the make of your first car?
  • What was your favorite food as a child?
Jul 26, 2022

How can I recover my Apple ID immediately? ›

You can also go to the Apple ID account website to help you find your Apple ID. Go to the Apple ID account website, click Sign In, click “Forgot Apple ID or password?” then follow the onscreen instructions.

How many password attempts does Apple allow? ›

To help prevent brute-force attacks, when Mac starts up, no more than 10 password attempts are allowed at the Login Window, and escalating time delays are imposed after a certain number of incorrect attempts. The delays are enforced by the Secure Enclave.

How many failed attempts for Apple ID password? ›

If you enter the wrong passcode six times in a row, you'll be locked out of your device, and you'll receive a message that says iPhone is disabled. If you can't remember your passcode, you can erase your iPhone with a computer or with recovery mode, then set a new passcode.

How much does the Apple support exam cost? ›

Apple Certification exams are offered online and cost $149 USD. 9.

What score does Apple check? ›

Apple Card uses FICO Score 9. FICO Score 9 ranges from 300 to 850, with scores above 660 considered favorable for credit approval.

What is the Apple device trust score? ›

We compute a device trust score on your device when you attempt a purchase using information about how you use your device, including the approximate number of phone calls or emails you send and receive.

How much does Apple device support exam cost? ›

Apple Certification exams are offered online and cost $149 USD. 9.

How much does an Apple support make? ›

How much does a Work From Home Apple Support make? As of May 10, 2024, the average hourly pay for a Work From Home Apple Support in the United States is $16.40 an hour.

How long does it take to become Apple certified? ›

After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification.

How do I prepare for Apple service? ›

Prepare your device for service
  1. Back up your iPhone or iPad: Back up with iCloud. Back up with your Mac. Back up with your PC.
  2. Turn off Apple Cash and remove your cards and passes from Apple Wallet.
  3. Turn off Find My: Go to Settings > your name > Find My, then tap "Find My [Device]" and turn it off*.
May 1, 2024

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